SHIPPING METHODS AND PRICING

The Linen Atelier is proud to service from all over the world!

Possible delivery options and shipping times:

  • Express Shipping: We will ship your order via DHL. Most of the Asian countries: delivery within 3-7 business days; Rest of the world: delivery within 7-10 business days.
  • Standard Shipping: Will be shipped via USPS for United State and Royal mail for everywhere else. Delivery time may vary from 20-30 days.

Please note that while most deliveries are made during business days

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

In some instances, the delivery may be delayed depending on your country's customs. The Linen Atelier and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as The Linen Atelier does not cover additional customs fee charges. The Linen Atelier is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

 

EFFECTS OF COVID-19 ON SHIPPING AND ORDERS

While we are as committed as ever to being a part of healthy and active lifestyles, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping.  If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your question via email. We appreciate your patience and are doing our best to ship all orders on time. 

 

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 1 – 2 weeks to process. 

After your payment is authorized and verified, standard orders can still take 1 – 2 weeks to process to process. This is just an estimate and doesn't include weekends or holidays.

 

SPLIT ORDERS

Your order may be dispatched from various warehouses. If this happens, we’ll notify you via email to tell you which items you’ll be receiving in each delivery.  

 

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. 

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

 

DOU YOU REFUND SHIPPING FEES?

Shipping fees are non-refundable. If you refuse any shipments from www.thelinenatelier.co, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

 

I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

To report a damaged item, please use the following process:

1) Contact our Customer Care team via the Contact Page or via email to thelinenatelier.co@gmail.com

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 3 days of delivery.

 

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

The Linen Atelier does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, The Linen Atelier reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, The Linen Atelier reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, The Linen Atelier reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.