MARIAH Elegant Floor-Length Silk Dress

Body measurements guide in inches
• Size XS to fit bust 31 7/8", waist 26" and hips 33 7/8"
• Size S to fit bust 34 1/8", waist 27 5/8" and hips 36 3/8"
• Size M to fit bust 36 1/4", waist 29 1/2" and hips 38 1/8"
• Size L to fit bust 38 3/4", waist 32 1/4" and hips 41”
• Size XL to fit bust 42 1/8", waist 35 7/8" and hips 44 1/2"
• Size XXL to fit bust 46", waist 40 1/2" and hips 48"

Body measurements guide in centimeters
• Size XS to fit bust 81 cm, waist 66 cm, and hips 86 cm
• Size S to fit bust 87 cm, waist 70 cm, and hips 93 cm
• Size M to fit bust 92 cm, waist 75 cm, and hips 98 cm
• Size L to fit bust 99 cm, waist 82 cm, and hips 104 cm
• Size XL to fit bust 107 cm, waist 91 cm, and hips 113 cm
• Size XXL to fit bust 117 cm, waist 103 cm, and hips 122 cm

Please choose sizes carefully according to the size chart that we have provided.
If you are not sure about your sizing, please send us your information before placing an order.

✂ For custom sizing, please see our FAQ below or message us for details

HOW TO TAKE BODY MEASUREMENTS FOR CUSTOM ORDER

✂ This is a handmade item according to your own orders
✂ Please provide us with exact measurements. In case it is not clear, please see more pictures of how to measure in the description or contact us before measuring.
✂ In case you have a special body feature (e.g. a long torso or wider shoulders....more than usual), please emphasize it and let us know on the order's note.
✂ In addition to the basic measurements in the personalization section, we recommend that you provide the following full measurements:

- Bust (1): Wrap the tape around the fullest part of your bust with your bra and center the tape on your back so it's leveled all the way around. *Tips: This isn't your bra size! ; Your arms should be relaxed, and down at your sides. Wear the bra you're planning to wear with your dress when taking this

- Waist (2): Run tape around the natural waistline, keeping the tape parallel to the floor. *Tips: Bend to one side to find a natural indentation in the torso. This is your natural waist. The waist is above the belly button just below the rib cage

- Hips (3): This is a measurement around the fullest part of your buttocks. Wrap tape around the fullest part of your hips, which is usually 7-9" below your natural waistline. Keep tape parallel with the floor all the way around.

- Shoulder width (4): This is the distance from the edge of the left shoulder across to the prominent neck bone located at the center of the back of the neck continuing to the edge of the right shoulder.

- Armscye (5): In order to take your armscye measurement, you must wrap the measuring tape over the top of your shoulder and around under your armpit.

- Bicep (6): This is a measurement around the fullest part of your upper arm.

- Sleeve length (7): Measure from your shoulder seam to desired sleeve length with your arm relaxed by your side to get the best possible measurement.

- Body height (8): Stand your body flat against the wall, without shoes, and measure from the top of the head to the floor.

- Heel height (9): With floor-length designs, you need to know how high the heels are intended to go. Get a tape measure or ruler. Measure from the top of the heel cap.

- Wrist (10): Measured at the protruding points of the wrist joint.

- Dress length (11): Begin measuring at the tip of your shoulder and bring the tape over the fullest part of your bust to the desired dress length or the floor for a full-length dress.

- Skirt length (12): Begin measuring from the point on your waist where you usually wear your skirt. Bring the measuring tape straight down to the desired length of your skirt.

- Bust height (13): It is measured from the shoulder seam line at the neck base to the most outstanding breast part (usually its apex). Right at the same time as this one, the # 14 measurement is being taken as well.

- Front shoulder to waist (14): Without changing the position of the measuring tape from #13 (at the neck base to the most outstanding breast part) continue it till the waistline.

- Back shoulder to waist (15): It is measured from the neck base until the waist, parallel to the spine, just across the shoulder blade.

✂ We are not responsible if the product does not fit you in the event that the product does not match the measurements you provided.
✂ Normally there is no additional charge for custom orders, but in some cases, you will need to pay an additional fee, we will advise you to pay this fee if necessary.

Processing time

The time we need to prepare an order for shipping varies. Average processing time is about 3-4 weeks.

Estimated shipping times (without processing time)

With standard shipping:

- to Vietnam: 1-3 days

- to Singapore, Hongkong: 3-7 days

- to United State, United Kingdom: 10-15 days

- to Canada, EU zones: 15-30 days

- to Rest of world: 20-40 days

With Express shipping upgrage shipping:

- to Vietnam: 1-3 days

- to Singapore, Hongkong: 3-7 days

- to United State, United Kingdom: 5-7 days

- to Canada, EU zones: 7-10 days

- to Rest of world: 7-15 days

Remote areas will take longer

We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Standard shipping & Express shipping upgrade

Free worldwide shipping when choosing Standard Shipping. Standard Shipping was shipped via USPS, Royal Mail with online tracking.

If you need the item in the fastest time, please upgrade to the Express shipping that we offer while checking out. Express shipping is shipped via UPS, DHL Express, FedEx, Skydart Express. Express shipping requires your phone number.

Customs and import taxes

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. We're not responsible for delays due to customs.

Additional shipping fee

In some cases that apply to remote locations, we may ask you to pay a small fee for these circumstances.

RETURN POLICY

Please note that all of our products are made-to-order, not ready-to-wear. Please consider before ordering to avoid the waste of returned items.

 
We will accept return items if they meet the following guidelines:

Contact me within 3 days and return items within 21 daysItem must be unworn, unwashed, unused with all original labels attachedBuyer is responsible for any charge to return and 30-50% restocking fee on the original price.Returns must be sent back to our address in Hanoi, Vietnam with proof of shipping (tracking code), and with all items included in the original packages. Please make sure the returned item is declared with a value of 10 USD. We do not want to be charged tax on returned goods.The Linen Atelier is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center.https://thelinenatelier.co/ can only be used to return items purchased online at https://thelinenatelier.co/

Excluded items (for a change of mind return):

Sale, Discount itemsUnderwear & BraCustom Design & Custom measurements

To return by mail - Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

Mail your return items to our Returns Department at the address stated below:

The Linen Atelier

59 Kim Ma Street, Ba Dinh District

Ha Noi, Viet Nam, 100000

Tel: (+84) 888717673

Please make sure the returned item is declared with a value of 10 USD. We do not want to be charged tax on returned goods.

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. 

The Linen Atelier is not responsible for returns until they reach our Distribution Center in Ha Noi, Viet Nam. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, The Linen Atelier will not issue store credit for your returns.

How long does the returns process take?

Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.

During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please contact our Customer Care team via the Contact Page or email to thelinenatelier.co@gmail.com with your Order Number and the name of the item(s) returned along with one of the following:

Proof of postage/return postage receiptA return tracking number

Returned-to-Sender & Refused Packages

This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, (3) buyer refuses to fulfill the requested tax and customs duties, or (4) the order is refused by the customer at the time of delivery.Returned-to-Sender or Refused packages will be restocked and you will bear all costs and losses associated with this return, or costs associated with re-shipping the package.We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 
Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of "wardrobing;"An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; orPotential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non- The Linen Atelier items sent to our Distribution Center will be discarded upon receipt.
 
 
Damaged/Defective/Incorrect Items
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Contact Page or email to thelinenatelier.co@gmail.com. Once we receive your request, we will be in contact with you to address and resolve the issue.